Terms of Service

1. Who we are and how these Terms work

These Terms of Service (the “Terms”) are a legal agreement between you and Bhavin Parikh, operating under the brand name MouseAi (“MouseAi”, “we”, “us”, or “our”). Our contact details are: #1219, 39 Niagara street, Toronto ON M5V 0T6 Canada and support@mouseai.net.

MouseAi provides AI-enabled software services, including a website, account portal, wallet/top-up features, AI text analysis features, optional AI-detection features, desktop client software, and related support services (collectively, the “Service”). By creating an account, clicking to accept these Terms, topping up your wallet, installing the desktop application, or using the Service, you agree to these Terms.

The following documents are incorporated into these Terms and form part of your agreement with us:

• Acceptable Use and AI Safety Policy;
• Privacy Policy;
• Refund and Cancellation Policy; and
• Pricing and Fee Terms.

If these Terms conflict with a specific policy above, the more specific document controls for that subject. Any mandatory consumer, privacy, tax, or other statutory rights that cannot legally be waived continue to apply.

2. Eligibility and account authority

You must be at least 18 years old, the age of majority where you live, and legally able to enter into a contract. The Service is not intended for children or minors. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must provide accurate account, billing, and contact information and keep it updated. You are responsible for all activity under your account, including activity by anyone who uses your device, login credentials, API credentials, session, or desktop installation. You must keep credentials confidential and promptly notify us of suspected unauthorized access.

3. The Service is an AI assistance tool, not professional advice

The Service may route prompts, selected text, metadata, and other usage information to one or more AI model providers, moderation providers, detection providers, infrastructure providers, and payment processors. AI outputs may be inaccurate, incomplete, offensive, unsafe, outdated, biased, or unsuitable for your intended purpose. You are solely responsible for reviewing, verifying, and deciding whether to use any output.

The Service does not provide legal, tax, accounting, financial, medical, mental health, employment, immigration, engineering, safety-critical, or other regulated professional advice. Do not rely on the Service as the only basis for decisions that may affect legal rights, health, safety, finances, employment, housing, education, insurance, credit, access to essential services, or any other high-impact matter. Obtain advice from a qualified professional where appropriate.

We may change, suspend, throttle, rate-limit, discontinue, or restrict any model, feature, provider, integration, account, country, or use case at any time where needed for security, legal compliance, provider restrictions, abuse prevention, operational capacity, or business reasons.

4. User content, prompts, and AI outputs

“User Content” means text, prompts, selected content, files, feedback, configuration, or other material you submit to or process through the Service. You retain any rights you have in your User Content. You grant MouseAi a worldwide, non-exclusive, royalty-free license to host, process, transmit, analyze, reproduce, display, store, and otherwise use User Content and related outputs only as reasonably necessary to provide, secure, troubleshoot, improve, enforce, and operate the Service, and as described in the Privacy Policy.

You represent that you have all rights and permissions needed to submit User Content and to allow us and our service providers to process it. You must not submit confidential, regulated, sensitive, proprietary, personal, or third-party information unless you have lawful authority and you accept the processing risks described in these Terms and the Privacy Policy.

To the extent permitted by law and subject to rights of third parties and provider terms, you may use outputs generated for you. You understand that AI-generated output may not be unique, may be similar or identical to output generated for other users, and may not be protectable by intellectual property laws. We do not guarantee ownership, non-infringement, exclusivity, accuracy, or commercial suitability of any output.

5. Acceptable use and high-risk restrictions

You must comply with the Acceptable Use and AI Safety Policy, all laws, and all third-party provider policies that apply to your use. You must not use the Service to create, facilitate, or conceal illegal, harmful, abusive, deceptive, infringing, exploitative, or unsafe activity.

You must not use the Service for high-risk or regulated decision-making without appropriate human oversight, professional review, legal authority, and safeguards. Prohibited or restricted uses include decisions about criminal justice, employment, credit, insurance, housing, education admissions, healthcare, biometric identification or categorization, eligibility for essential services, or other decisions with legal or similarly significant effects.

6. Wallet credits, payments, taxes, and pricing

The Service uses a prepaid wallet and/or usage-based billing model. Wallet credits are not bank deposits, stored-value money, gift cards, securities, or currency. They have no cash value, are not transferable, and may only be used for eligible Service usage. Unless a written agreement says otherwise, wallet balances and usage debits are maintained in Canadian dollars (CAD). Checkout may present payment in another supported currency, with any currency conversion disclosed before payment where applicable.

Top-ups and usage are governed by the Pricing and Fee Terms. You agree to pay all amounts shown at checkout or incurred through your account, including wallet top-up amounts, platform or service fees, provider usage costs, model markups, taxes, foreign exchange charges, payment processor fees where disclosed, and any other fees disclosed before purchase or use.

AI provider prices, model availability, tokenization, currency conversion, taxes, and payment processor charges can change. Quotes shown before payment or use may be estimates unless expressly stated as final. We may correct pricing or billing errors, reverse mistaken credits, debit your wallet for legitimate charges, or suspend usage pending resolution of a billing issue.

Payments are processed by Stripe or another third-party payment processor. We do not store full card numbers. Your payment method, transaction, and dispute activity may also be governed by the payment processor’s terms and privacy notices. You are responsible for any taxes, duties, levies, and reporting obligations that apply to your purchase or use, except taxes we are legally required to collect and remit.

7. Refunds, chargebacks, and billing disputes

Refunds and cancellations are governed by the Refund and Cancellation Policy. Unless that policy or mandatory law says otherwise, wallet top-ups, consumed usage, platform fees, provider fees, taxes, and digital service charges are final and non-refundable once purchased or used.

If you believe there is a billing error, contact us at support@mouseai.net before filing a chargeback so we can investigate. We may suspend or terminate accounts, lock wallet credits, reverse credits, or recover costs where a chargeback, payment failure, suspected fraud, or abusive dispute occurs.

8. Desktop application license

If you download or install the MouseAi desktop application, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to install and use the application only to access the Service in accordance with these Terms. You must not copy, modify, reverse engineer, decompile, disassemble, bypass technical limitations, remove notices, resell, sublicense, or misuse the application except to the limited extent applicable law expressly permits.

The desktop application may require internet access, updates, configuration files, authentication tokens, or current Service availability. We may require updates for security, compatibility, or legal reasons and may stop supporting older versions.

9. Intellectual property and feedback

MouseAi, the Service, software, website, APIs, designs, text, logos, trade names, documentation, pricing logic, model-routing logic, and related materials are owned by us or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you, we reserve all rights.

If you send ideas, suggestions, bug reports, feature requests, or other feedback, you grant us a perpetual, worldwide, royalty-free, irrevocable license to use it without restriction or compensation.

10. Privacy and data protection

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Service, you acknowledge that User Content and usage data may be processed in Canada, the United States, and other countries where we or our providers operate. You are responsible for obtaining any consents required before submitting personal information about other people.

11. Third-party providers and marketplace-style features

The Service relies on third-party providers, including AI model providers, AI-detection providers, hosting providers, email providers, payment processors, analytics or security tools, and other infrastructure. We are not responsible for third-party services, outages, provider pricing changes, provider policy changes, provider account actions, or third-party terms.

If MouseAi later introduces marketplace, reseller, creator, partner, plugin, vendor, affiliate, API resale, or multi-party payment features, those features may be subject to additional terms, onboarding, identity verification, tax forms, payout rules, provider restrictions, and compliance checks. Unless a separate written agreement says otherwise, we are not an agent, fiduciary, employer, partner, broker, financial institution, escrow provider, or professional adviser for any user.

12. Suspension and termination

We may suspend, restrict, or terminate your account or access immediately if we reasonably believe that you violated these Terms, created legal or security risk, failed to pay amounts owed, abused refunds or chargebacks, attempted to bypass billing or technical controls, violated provider policies, used the Service unlawfully, or created risk to us, users, providers, or the public.

You may stop using the Service at any time. Account deletion requests are handled under the Privacy Policy, but deletion may not erase records we must retain for billing, tax, fraud prevention, security, dispute, legal, audit, or compliance purposes. Termination does not limit our right to collect amounts owed, enforce restrictions, retain records as permitted, or pursue available remedies.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is”, “as available”, and with all faults. We disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, uninterrupted service, availability, security, and error-free operation.

We do not warrant that outputs will be accurate, lawful, safe, confidential, non-infringing, unique, complete, or suitable for your use. We do not warrant that the Service will be available in every country, compatible with every device, accepted by every AI provider, or uninterrupted during provider outages, maintenance, attacks, payment issues, or capacity constraints.

14. Limitation of liability

To the maximum extent permitted by law, MouseAi and its owner, contractors, suppliers, licensors, payment processors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, lost profits, lost revenue, lost data, loss of goodwill, business interruption, substitute services, or damages arising from AI outputs, provider changes, payment disputes, unauthorized access, or inability to use the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service or these Terms is limited to the greater of: (a) the amount you paid to MouseAi for the Service in the three months before the event giving rise to the claim; or (b) CAD $100. Some jurisdictions do not allow certain limitations, so these limits apply only to the extent permitted by law.

15. Indemnity

You will defend, indemnify, and hold harmless MouseAi, its owner, contractors, suppliers, licensors, payment processors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from or related to: your User Content; your outputs or use of outputs; your use of the Service; your breach of these Terms; your violation of law or third-party rights; your billing disputes, chargebacks, or tax failures; or your misuse of AI providers, payment systems, or the desktop application.

16. Governing law and dispute resolution

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to mandatory consumer protection laws that apply where you live, the courts located in Ontario, Canada have exclusive jurisdiction over disputes relating to these Terms or the Service.

Before starting a formal claim, you agree to contact us at support@mouseai.net and try to resolve the dispute informally for at least 30 days. This does not prevent either party from seeking urgent injunctive or equitable relief where appropriate.

17. Changes to these Terms

We may update these Terms and incorporated policies from time to time. The updated version will be posted on the website with a new effective date. For material changes, we may provide notice through the Service, email, checkout flow, login flow, or another reasonable method. Continued use after the effective date means you accept the updated terms. If you do not agree, stop using the Service.

18. Contact

Legal notices and questions should be sent to support@mouseai.net. Privacy requests should be sent to support@mouseai.net. Billing questions should be sent to support@mouseai.net.