Privacy Policy
How MouseAi collects, uses, discloses, retains, and protects personal information for the website, wallet, AI features, and desktop application.
1. Scope and controller
This Privacy Policy explains how Bhavin Parikh, operating as MouseAi (“MouseAi”, “we”, “us”, or “our”), collects, uses, discloses, retains, and protects personal information when you use our website, account portal, AI services, wallet/top-up features, desktop application, communications, and support channels (the “Service”).
For privacy questions, contact support@mouseai.net. Our mailing address is #1219, 39 Niagara street, Toronto ON M5V 0T6 Canada.. Where applicable, MouseAi is the controller or business responsible for personal information collected through the Service. Certain providers, such as payment processors and AI providers, may act as our processors/service providers or as independent controllers/businesses depending on the context and their own terms.
2. Personal information we collect
| Category | Examples |
|---|---|
| Account and identity information | Email address, username or display name, password hash, account ID, account settings, preferences, consent records, login status, and support identifiers. |
| Billing and wallet information | Wallet balance, top-up amount, currency, transaction IDs, Stripe customer/session/payment identifiers, invoices, receipts, refunds, chargebacks, taxes, billing country, and limited card metadata such as brand and last four digits where provided by Stripe. We do not store full card numbers. |
| AI usage and User Content | Prompts, selected text, pasted text, analysis requests, AI outputs, model selected, provider selected, ZeroGPT or detection requests, token counts, word counts, estimated and actual cost, latency, safety flags, error logs, and usage history. |
| Device, technical, and security data | IP address, user agent, device and browser information, operating system, desktop app version, crash or diagnostic information, request IDs, authentication events, failed login information, cookies/local storage, and abuse-prevention logs. |
| Communications | Support messages, feedback, emails, complaint details, refund requests, legal notices, and related metadata. |
| Approximate location and tax data | Country, region/province/state, time zone, tax jurisdiction, IP-derived approximate location, and payment/billing location information used for fraud prevention, tax calculation, and compliance. |
3. Sensitive information and content warnings
The Service is not designed to receive highly sensitive personal information, including government IDs, financial account credentials, payment card numbers, passwords, health information, biometric information, precise location, children’s information, special-category data, trade secrets, privileged legal material, or regulated business records. Do not submit such information unless you have lawful authority, have assessed the risk, and accept that it may be processed by us and third-party providers to provide the Service.
If you submit personal information about another person, you are responsible for having a lawful basis, consent where required, and the authority to do so.
4. How we use personal information
We use personal information for the following purposes:
- to create, authenticate, secure, and administer accounts;
- to provide AI analysis, AI-detection, wallet, checkout, receipt, refund, and desktop application features;
- to route requests to AI model providers, detection providers, moderation providers, and infrastructure providers;
- to calculate usage, estimate and debit costs, apply model pricing, apply markups or discounts, show balances, and maintain audit logs;
- to process payments, taxes, chargebacks, disputes, fraud checks, and refunds through Stripe or other processors;
- to provide support, respond to requests, investigate bugs, and communicate service, legal, billing, and security notices;
- to prevent fraud, abuse, unlawful activity, security incidents, policy violations, and misuse of AI or payment systems;
- to improve, troubleshoot, test, monitor, and measure the Service, subject to privacy settings and applicable law;
- to comply with law, tax, accounting, reporting, audit, legal process, and provider obligations; and
- to enforce our Terms, policies, and legal rights.
5. Legal bases for EEA/UK users
Where GDPR, UK GDPR, or similar laws apply, our legal bases may include: performance of a contract for account, AI, wallet, desktop, and support features; legitimate interests in security, fraud prevention, service improvement, billing integrity, and enforcement; compliance with legal obligations for tax, accounting, sanctions, consumer, and privacy laws; consent where required for optional communications, cookies, or certain processing; and, where applicable, establishment or defence of legal claims.
6. AI providers and third-party disclosures
We may disclose or make available personal information to:
- AI model providers and AI-detection/moderation providers to process your requests and outputs;
- payment processors such as Stripe for checkout, invoices, tax calculation, receipts, disputes, chargebacks, fraud prevention, and refunds;
- hosting, database, storage, email, logging, analytics, security, and monitoring providers;
- professional advisers, insurers, banks, auditors, tax advisers, accountants, lawyers, and regulators;
- law enforcement, courts, governments, or third parties where required by law or reasonably necessary to protect rights, safety, security, or prevent fraud/abuse;
- successors or potential successors in a merger, acquisition, financing, restructuring, asset sale, or business transfer; and
- other parties with your direction or consent.
Third-party providers may have their own terms and privacy policies. We do not control how independent third parties process personal information outside our instructions or agreements.
7. Cookies, local storage, and similar technologies
We may use cookies, local storage, session storage, and similar technologies to keep you signed in, remember settings, secure the Service, prevent abuse, measure performance, and support checkout flows. Where required by law, we will request consent for non-essential cookies. Browser settings may allow you to block or delete cookies, but some Service features may stop working.
We do not currently sell personal information or share personal information for cross-context behavioural advertising as those terms may be defined by certain U.S. state privacy laws. If that changes, we will update this policy and provide required choices.
8. International processing and transfers
We may process and store personal information in Canada, the United States, the European Economic Area, the United Kingdom, and other countries where we or our providers operate. These countries may have privacy laws that differ from those where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections, standard contractual clauses, adequacy decisions, provider data-processing terms, or other lawful transfer mechanisms.
9. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Typical retention periods include:
| Record type | Typical retention |
|---|---|
| Account records | For the life of the account and a reasonable period after closure for security, backup, dispute, tax, and legal purposes. |
| Wallet, payment, receipt, tax, and refund records | As required for tax, accounting, financial, chargeback, fraud, audit, and legal obligations, often 7 years or longer where required. |
| AI usage logs, cost records, and request metadata | As needed to provide balances, investigate issues, enforce policies, improve reliability, and support billing audits, subject to minimization and deletion processes. |
| Prompt/output body logs | Disabled by default unless needed for debugging, consented/authorized, or otherwise lawful; retained for a short period where enabled. |
| Security and abuse logs | As long as needed to protect the Service, investigate misuse, comply with provider/legal obligations, and prevent repeat abuse. |
| Support communications | As long as needed to resolve the issue and maintain business/legal records. |
10. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, such as access controls, password hashing, transport encryption where configured, logging, monitoring, limited access, and provider security controls. No internet service, AI system, payment system, or storage system is completely secure. You are responsible for protecting your devices, passwords, sessions, and account credentials.
11. Your privacy choices and rights
Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have rights to complain to a privacy regulator, appeal a denied request, use an authorized agent, opt out of certain processing, or avoid discrimination for exercising rights.
Canadian users may contact us about access, correction, consent, safeguards, and complaints. EEA/UK users may have GDPR/UK GDPR rights. California and certain U.S. state residents may have rights to know/access, delete, correct, opt out of sale/share or targeted advertising, limit sensitive personal information, and non-discrimination where applicable.
To exercise rights, contact support@mouseai.net. We may verify your identity before responding. Some information may be exempt from deletion or access where needed for legal, tax, security, fraud-prevention, billing, dispute, backup, or legitimate business purposes.
12. Automated processing and human review
The Service may use automated systems for AI responses, moderation, rate limits, billing calculations, wallet debits, fraud detection, security alerts, and policy enforcement. We do not intend to make solely automated decisions that produce legal or similarly significant effects about you. If an automated safety or billing action affects your access, you may contact us to request review.
13. Children and minors
The Service is not directed to children or minors and may only be used by adults who can form a binding contract. We do not knowingly collect personal information from children under 13, or under a higher age where applicable law requires parental consent. If you believe a child has provided personal information, contact us so we can investigate and delete it where required.
14. Breach notification
If we determine that a security incident involving personal information requires notice under applicable law, we will notify affected individuals, regulators, providers, or other parties as required. We may also keep records of security incidents as required or permitted by law.
15. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. For material changes, we may provide additional notice through the Service, email, checkout flow, or another reasonable method.
16. Contact
Privacy contact: support@mouseai.net
Legal/operator: Bhavin Parikh
Mailing address: #1219, 39 Niagara street, Toronto ON M5V 0T6 Canada.